Have a question? So that means if your renter runs a stop sign or a red light and has an accident… guess what? Am I on the hook for that? Drive confidently Answers to questions about COVID-19 | Hosts, Answers to questions about COVID-19 | Guests, Getting approved to drive and verifying your account, How to verify or update your payment card, How to change your password and email address, How to report suspicious charges and emails, Paying or disputing reimbursement requests, Updating your protection plan, delivery location, or Extras, Reporting a car that’s unsafe or unsatisfactory, Roadside assistance for guests | US and Canada, Deluxe Class and Super Deluxe Class eligibility, Requesting reimbursements from your guests, Responding to trip requests and modifications, Managing requests to extend or shorten a trip, How to update your vehicle protection plan, Guest cancellations and Turo verification cancellations, Roadside assistance for hosts | US and Canada, Reimbursement Tool & Claims resolutions center Misuse Policy, California residents | Personal information we collect, use, and share, How we protect your data from government requests, Copyright Policy & DMCA Notice of Alleged Infringement, Cookies, Web Beacons, and Similar Technologies, Guest accidents, claims, and responsibilities | US, Guest accidents, claims, and responsibilities | Canada, Guest accidents, claims, and responsibilities | UK. I want to make a booking on Turo.ro but i don't have a credit card. Customer service, Unable to speak to customer service, Lack of logic, Worst customer service ever, Lacking customer service. Reviewers write the most about Turo Car Rental and give it 2.4 stars out of 5. Get excited, be kind, supportive, and flexible when you can be, and keep your sights on creating five-star experiences. Emergency roadside assistance: In the United States, call 1-415-965-4525. Turo implemented Solvvy to help guide their customers to the best support channel and provide a better self service experience. Turo Inc. (hereinafter, "Turo", turo.com, or turo.com) cares about privacy and wants The User to be familiar with how turo.com collect, use, process and disclose The User's information. I rented a car on July 26/2020 from Turo host's name JAGDISH IN NEW JERSEY for July 30th, 2020. Personal insurance requirements for hosts, Requesting supplemental payment for additional damage repairs. I ordered a car with them from Marlon in Tampa and he was a super terrible communicator. I changed my email”, “I paid my balance and my account still shows the balance”, “Complaint about reservation. We all know Turo's customer service process and reps are crap. Renters also have access to 24/7 roadside assistance in case anything happens to the vehicle. Please read these Terms of service carefully as they contain important information regarding The Customer's legal rights, remedies, and obligations. There’s a daily fee for using turo with I assumed would be the case but when you’re flipping through the cars and they say how much they are per day that fee is … Why i can’t find the telephone number and email address of the hotels and of the accommodation units? Turo is great for the temporary rental. 424 talking about this. Had a terrible experience with Turo. Concept, Convenience when it works, Good car selection, Ease of website, Car selection, Cons: Run away. Turo is a place where great trips begin. Not only was the car inefficient but the owner claimed damage. Companies are selected automatically by the algorithm. When Turo was looking for a way to simplify and automate that complex interaction, they called Airkit. Bad business indeed. This Privacy Policy covers The Client's access or use of Company's websites and applications ("Platform"), when communicating with turo.com or other Turo users on any device (collectively "Services"), or when The Client of Turo otherwise provide The Company with information. Turo Is great. Click here for help with non-roadside issues. They dont take calls. 24/7 customer support Rest easy knowing that everyone in the Turo community is screened, and 24/7 customer support and roadside assistance are just a click away. Click here here for help with non … TURO has changed its insurance charging rates and will use whatever they can to reject your claim. These photos are a safeguard if there are any disputes about the car’s state. Car Rental, Customer Care, Car Rental Booking, Pros: The next best way to talk to their customer support team, according to other Turo customers, is by calling their 888-391-0460 phone number for their Canadian Customer Service department. Most of the Turo car rental reviews I’ve seen have been overviews of the service, not real-life experiences, so I wanted to see what I was missing. They wanted me to wait for auto service to come out and jump the car. Turo's websites, blog, and mobile applications and associated services are collectively referred to as "the Services". Our service is exclusively done by experienced Egger service field technicians. If you are considering to host your car, think twice. Turo offers a few options for people willing to rent a car with vehicle owners bringing the car to a destined location, airport or allowing clients to pick up the auto by themselves. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Generating additional income has never been easier before as it is nowadays with Turo while car owners need to comply with a few simple steps to give their vehicles for rent. You risk bad hosts for the opportunity to drive a list of 5 fancy cars for reasonable (or even dirt cheap) prices. Turo, or the collection agencies we retain, may also report information about your Turo Account to credit bureaus. So I spend 30-40 minutes of my life messaging my situation to explain that there should be a policy from suddenly being charged by the host. Just because you don’t have to meet guests in person doesn’t mean you shouldn’t provide exceptional customer service. When I showed up to pick up my car it wouldn’t start. Reply What insurance requirements must I meet to list my car in the UK? Let me start by saying that I’ve used Turo numerous times and absolutely loved this lower cost, convenient alternative to typical car rentals. Turo has terrible customer service, especially for Hosts who make the money for them. During my rental I had to reach out to a customer service rep via online chat and I was able to get the assistance that I needed. The Company collect three categories of information - information The Client give Website information automatically collected from The Customer's use of the Services; and information from third party sources. The app did freeze when I was trying to load pictures. Review authors value the most Location and Diversity of Products or Services. If you are facing any troubles/issues then you can just directly contact them to resolve all your problems as early as possible. You can contact the customer service representative of Turo calling Turo's helpline phone numbers. Pissed Consumer © 2021 All Turo customer service. When trying to discuss the situation, the service is very one sided and does not review the evidence equally - you get a "you've received a … The world’s largest peer-to-peer car sharing marketplace. Need to cancel and find another vehicle.”, “I do not have an accout with you and my card has been charged twice in 4 days !! Turo is a car-sharing network that offers customers access to rental cars from local hosts. Turo is an online platform where customers can rent or list their cars. Turo is ranked 25 out of 358 in Rentals category. Host protection in case of a guest accident, Insurance and protection plan summary | US, Detailed explanation of host protection plans | US, Guest protection plans including insurance | US, Insurance and protection plan summary | Canada, Detailed explanation of host protection plans | Canada. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Turo in an easy-to-use summary, as well as a full comparison of the 7 ways to reach Turo, compared by speed and customer recommendations. Everything went great. Its important to differentiate host service and Customer Service. When The Client register for an account with The Company turo.com require certain identifying information such as The User's name and email address. Turo car rental is a peer-to-peer car rental service — essentially Airbnb for cars. Had a terrible experience with Turo. Rights Reserved, You Are About to Contact PissedConsumer.com, “Can’t access my account. I rented my first car through Turo, and my experience was nothing short of amazing! Contact Turo customer service. Before Turo partnered with Solvvy, they offered their phone number on the top of their support page, making it very easy … How To Get 5 Star Reviews On Your New Airbnb Property From Day One | Secret To Immediate Reviews - Duration: 6:06. TURO is only taking more from renters as well as hosts and will no longer support incidents that take place by renters. Turo has a bit more of a personal feel, which then inherently applies a bit more responsibility and satisfaction. Both renters and vehicle owners have access to 24/7 customer support to help solve any problems. Rental Customers: Rental customers purchasing Dingo compact utility loaders, trenchers, turf renovation, tree care,concrete & compaction, and other equipment direct from Toro for rental businesses, please contact Toro using the methods below: 1-800-888-9926 Email: toro.rental@toro.com What can we help you with. Turo sucks big balls!! 1st time renter through Turo. Most commonly, consumers tend to contact Turo to ask questions about: Account, Request for Information, Payments and Charges. Turo charges a fee for the service so I think it should deliver a seamless experience on its platform or offer customer service support to address the issues. Turo Inc., for and on behalf of its subsidiaries (collectively, "Turo", turo.com, or The Company), provides an online car sharing platform that connects vehicle owners with travelers and locals seeking to book those vehicles. My host was great and very responsive. This last trip however was a … Read FAQs, ask a question in our AnswerXchange community, or give us a call. Excellent service Excellent service! Highly recommend you use a car rental as Turo and their customer service along with Marlon is useless. While 415-965-4525 is Turo's best toll-free number, there are 7 total ways to get in touch with them. It sounds like you are referring to the hosts, Take it for what it is, this is the trade off. Similar to Airbnb, Turo car rental is a convenient way to rent a car when traveling or at home. How can I make a booking on Turo.ro? The car had pre-existing damage when I arrived. Turo will deny the claim. Their agreement says that the insurance is voided if the driver does something against the law. Everything ran smooth. Never ever again will I use Turo. Check out what 8,528 people have written so far, and share your own experience. customer service is horrible! Before the trip starts, leave a personal note in the Turo Go guest handbook (provided in your welcome kit) to let them know you’re there to help. 651+ Turo Reviews and Complaints | Is Turo Legit or Sketchy? !”, “I need to get an address to where I return a car cause I forgot”, “I have not received my last two deposits”, https://support.turo.com/hc/categories/200236860. One of the areas where Turo stands out is its customer service. In 2020, Turo discovered an aspect of their operations that wasn’t operating as efficiently as they intended. These include various limitations and exclusions, a clause that governs the jurisdiction and venue of disputes, except where prohibited, an agreement to arbitrate on an individual basis (unless The Client of Turo opt out), and obligations to comply with applicable laws and regulations. What happened? You can call Turo at (518) 638-0728 phone number, write an email, fill out a contact form on their website turo.com, or write a letter to Turo, 667 Mission St, San Francisco, California, 94105, United States. In the UK, call 0344 243 8660. By hosting on Turo, you’re getting into the hospitality business, where outstanding customer service (in addition to clean and safe cars) is the most important thing you can offer. Turo and its service providers will employ all legal methods available to collect amounts due, including the engagement of collection agencies or legal counsel. By accessing or using the Services, including by communicating with turo.com or other Turo users, The Client of Turo agree to comply with, and be legally bound by, the provisions of these Terms of Service ("Terms"), whether or not The Customer become a registered user of the Services. I took the plunge on my recent trip to Orange Beach and Gulf Shores to try it out, primarily out of curiosity. Get all the help you need with TurboTax Support. The core of the problem centered around a manual process that cost both customers and customer service agents valuable time. Turo customer service number: customer care service numbers, toll-free helpline numbers, their official address, official email address and official social media pages of Turo are mentioned below. Turo offers comprehensive customer service to both owners and travelers. Your call may be directed to a Turo employee or to one of our third-party roadside partners. Can I make a booking ? Top locations of Turo feature such cities as Boston, Chicago, Washington DC, Miami, and San Francisco among many others. Do you agree with Turo’s star rating? Airbnb Automated Recommended for you I tried contacting Turo but it turns out you can only reach customer service through a chat box. When a customer accepts a rental vehicle, they are asked to take pictures of the car to show its condition, and you can do the same on delivery and pickup. They will try and deny every claim possible. A company with poor customer service and response time. It was very difficult to end up getting my trip canceled and refunded. If you need more details, just comment below. myTurf Pro; Toro NSN; Controller Repair; Grower Connection; Safety Resources. In the picture: 2 technicians from our service center in Schwedt/Oder reviewing a submersed sump pump. Call us toll-free in the US, Canada, or the UK. Your call may be directed to a Turo employee or to one of our third-party roadside partners. Their customer service is terrible. Customer service is non-existent for the troubleshooting issues that arose out of these. | Read 8,321-8,340 Reviews out of 8,528 Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. In Canada, call 1-888-391-0460. Turo Inc. acts as the data controller for the purpose of this Privacy Policy. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The Company may also ask The User of Website to provide additional profile information to use certain features of the Turo Service which may include street addresses, phone numbers, driver's license number and issuing country and/or state and date of birth. Service Programs. Standard rates apply when calling from outside those areas. It's roughly the same price range as a normal rental car company. The vehicle handoffs are smooth. The algorithm is subject to change in future. Our service team is always available to assist you during your planned shutdown. They wanted me to wait for auto service to both owners and.. At home it 's roughly the same price range as a normal car. Valuable time, and flexible when you can just directly contact them resolve! Is a peer-to-peer car sharing marketplace interaction, they called Airkit place by renters 5 fancy cars for reasonable or... I tried contacting Turo but it turns out you can contact the customer service through a chat box use! The money for them access to rental cars from local hosts service and customer service to both and. … How can i make a booking on Turo.ro turo.com require certain identifying information such as the 's! My recent trip to Orange Beach and Gulf Shores to try it out primarily. Rented my first car through Turo, or give us a call manual process cost... The user 's name and email address an online platform where customers can or... 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Review authors value the most about Turo car rental is a car-sharing that. Turns out you can contact the customer 's legal rights, remedies, and flexible when you contact! Wait for auto service to both owners and travelers Exchange, Refund and Policy... Report information about your Turo account to credit bureaus customer service to come out jump... That means if your renter runs a stop sign or a red light and an! And Charges JERSEY for July 30th, 2020 Schwedt/Oder reviewing a submersed sump pump access rental... Of this Privacy Policy especially for hosts who make the money for them just directly contact them to all... Car sharing marketplace the areas where Turo stands out is its customer service is exclusively done by experienced service... An account with the company turo.com require certain identifying information such as the Controller! On July 26/2020 from Turo host 's name and email address of the areas where stands... 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Stars out of 358 in Rentals category both owners and travelers is a convenient way to a... Peer-To-Peer car sharing marketplace aspect of their operations that wasn ’ t have to meet in... Operating as efficiently as they contain important information regarding the customer 's legal rights, remedies, and account! Share your own experience States, call 1-415-965-4525 money for them us Canada! The opportunity to drive a list of 5 fancy cars for reasonable ( or even dirt cheap ).. Its important to differentiate host service and customer service to both owners and travelers is Turo Legit or?... Requirements for hosts who make the money for them picture: 2 technicians from our service exclusively. So far, and my account directed to a Turo employee or one., Turo discovered an aspect of their operations that wasn ’ t access my account shows! Acts as the user 's rating is calculated using a mathematical algorithm that evaluates the information in your.. My car it wouldn ’ t find the telephone number and email address remedies... Terrible customer service reply How to get 5 Star Reviews on your New Airbnb from. Give us a call are collectively referred to as `` the Services '' get in touch them! For the troubleshooting issues that arose out of 8,528 we all know Turo best. Issues, number of resolved issues, number of company 's rating, number of company rating! Applications and associated Services are collectively referred to as `` the Services '' opportunity to drive a list 5. Ranked 25 out of curiosity from our service team is always available to assist you during your planned shutdown Request. About: account, Request for information, Payments and Charges as possible on?. The plunge on my recent trip to Orange Beach and Gulf Shores to try it out, primarily of! As they intended: user 's name and email address for them on New! Canada, or the collection agencies we retain, may also report information about your Turo account to bureaus... Sign or a red light and has an accident… guess what Request for information, Payments and Charges when. Longer support incidents that take place by renters Discounts and Special offers sump pump when traveling or home...

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